Patient Experience

The Patient Experience Department is dedicated to enhancing the experience of our patients and your families through collaborative efforts with the two USC-owned hospitals, outpatient clinics and physician practices.

Mission

Our mission is to compassionately partner with our patients, families, physicians and staff to ensure an intentional, individual and innovative health care experience at the Keck Medical Center of USC in Los Angeles.

Vision

Through ongoing collaboration with individual Keck Medical Center of USC departments, we seek to ensure consistent delivery of patient- and family-centered care that will inspire and engage physicians and staff.

We strive to achieve a positive, emotional, spiritual, intellectual and physical connection among all of our patients, families, physicians and staff.

Values

We aim to deliver quality health care through uncompromised service excellence. We shop compassion while building positive relationships with our colleagues, our patients and your families. We contribute to innovation through collegial collaboration and are empowered to improve the performance of the organization. We have integrity and are accountable to the highest professional standards. It is important for us to demonstrate respect for our environment by our demeanor, actions and personal appearance, as well as demonstrate vitality by being fully present and engaging with others. We are committed to being responsible for authentic communication with our colleagues, patients and your families, and we provide a private, safe and secure environment at all times. We are devoted to personalizing the “KNOWN” Service Standards.

Share Your Story

We would like to enhance your experience at the Keck Medical Center of USC. We want to know how we can improve our services to provide you outstanding care and make you feel KNOWN to us.

Please share your story with us!