Patient Experience

Keck Medicine of USC
Univeristy of Southern California
Keck Medicine of USC
Keck Medicine of USC
Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-owned academic medical centers in the Los Angeles area.
Patient Experience2020-06-11T13:40:04+00:00
The Patient Experience Department is dedicated to enhancing the experience of our patients and their families through collaborative efforts with our hospitals, outpatient clinics and physician practices.


Our mission is to compassionately partner with our patients, families, physicians and staff to ensure an intentional, individual and innovative health care experience at Keck Medical Center of USC.


Through ongoing collaboration with individual Keck Medical Center of USC departments, we seek to ensure consistent delivery of patient- and family-centered care that will inspire and engage physicians and staff.

We strive to achieve a positive, emotional, spiritual, intellectual and physical connection among all of our patients, families, physicians and staff.


We aim to deliver quality health care through uncompromised service excellence. We encourage compassion while building positive relationships with our colleagues, our patients and your families. We contribute to innovation through collaboration and are empowered to improve the performance of the organization. We have integrity and are accountable to the highest professional standards. It is important for us to demonstrate respect for our environment by our demeanor, actions and personal appearance, as well as demonstrate vitality by being fully present and engaging with others. We are committed to being responsible for authentic communication with our colleagues, patients and your families, and we provide a private, safe and secure environment at all times. We are devoted to personalizing the “KNOWN” Service Standards.

Share Your Story

We would like to enhance your experience at Keck Medical Center of USC. We want to know how we can improve our services to provide you outstanding care and make you feel KNOWN to us.

Please share your story with us!

Contact the Patient Experience office at Keck Medical Center of USC.

USC Norris Comprehensive Cancer Center Location
Phone: (323) 865-3958

Keck Hospital of USC Location
Phone: (323) 442-9516

Image Enhancement Center
Hours: Monday – Friday: 9 a.m. – 4:30 p.m.
Phone: (323) 865-3158